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Restart in "Safe Mode", and log in: Use safe mode to isolate issues with your Mac. Next: This step will prevent the scam products from loading so that they can be removed while they are inactive. Do not overlook this fundamental requirement. A backup is a fundamental prerequisite regardless of whatever method you may choose uninstall adware, and would apply even if your Mac were running perfectly well.To learn how to do that, please read Back up your Mac with Time Machine. To learn how not to make that mistake again, please read How to install adware.įirst, ensure you have a reliable backup of your Mac, in case something should go wrong with continued troubleshooting.

Getting rid of adware is easy and doesn't require installing anything else. macOS's improved malware detection algorithms are only now making you aware of its presence. Whether or not you were aware of it, your Mac has not been operating properly since then.

This is part 1 of 2 replies so be sure to read the one that follows. Post the entire contents of all three windows, one at a time, using the "picture" icon that appears below your reply text: Please be sure to include or otherwise indicate the name of the folder that corresponds to each screenshot, so that you and I can keep track of which ones they are. " followed by the date and time they were captured. In the end, you will have captured the contents of the following three separate folders:Īll three will be saved to your Mac's Desktop with names "Screen Shot. Notice its pathname is different than the other two. Then, repeat that exercise with the following folder: Once again ensure all its files and their names are readable and capture a screenshot. In the same manner as the above, navigate to this next folder:

Often, there is nothing in that Launch Agents folder so don't be surprised to find it empty. It also includes instructions for posting a screenshot in a reply to this Discussion, so keep that Safari window open for now.

To learn how to capture a screenshot please read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.

Then, take a screenshot of that Finder window. Make sure all its file names are readable by selecting View > as List or other selection that shows that folder's complete contents. Make it look like this:Ī Finder window will open. To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder. To ascertain the cause so that you can eliminate it, start by inspecting the contents of the following folder: Getting rid of adware is simple and you need nothing more than the tools you already have. I am loathe to use third party cleaning software that promises the early, but is not branded or endorsed by Apple.